Commut is a point to point mini bus shuttle service for daily office commute in Hyderabad. We provide mini buses at high
frequency and affordable price between various routes of the city.
What are the current routes available?
We currently operate in almost 80 routes covering all the major areas of Hyderabad including LB Nagar, Malkajgiri, Secunderabad,
ECIL, Uppal, Pragathinagar, Gachibowli etc. In case your route isn’t available on the app, please
drop us a route suggestion and you will be notified once the route gets added.
Is it a 24/7 service?
We serve only on weekdays (Monday - Friday) between 7AM to 8:30 as of now. However, in case of exclusive requirement for
your group please contact us on firstname.lastname@example.org, we’ll be happy to serve you!
How should I avail Commut services?
To avail Commut services, all you need is a smart phone / Desktop with internet connectivity. iPhone and Android users can
download the Commut on App store and Play Store respectively. Our web app helps you use Commut
services from desktop also!
What about Windows / Tizen users?
We are yet to launch our app in Windows / Tizen stores. Till then we would suggest you to avail Commut services through the
desktop. Fret now, we’ll be launching the Commut app soon on your stores too!
We are an organization looking for Employee Transportation Services. Can Commut help us?
We would love to! Drop us your requirement details on email@example.com. Together, let’s make daily travel more fun for
But wait, is it safe?
With thorough background verifications and weekly vehicle checks we ensure Safety is never compromised at Commut. We just
forgot to tell you, Hawkeye (the official Vigilance app of Hyderabad Police) is also integrated
onto Commut app and commuters can reach the police directly in case of any distress situations.
Booking a ride
Where can I book a ride in Commut ?
You can book a ride in Commut on either our Android / iOS app or on our web-app.
commut.co/app iOS & Windows users (Web app):
app.commut.co Just download the app register yourselves, search for your pick and drop points, choose your
time and pay for it.
I was trying to register and I haven’t received the OTP yet.
Rarely, yes very rarely, the OTP gets delayed up to an hour due to server overload issues. During such instances please reach
our customer care, and we’ll be happy to help you out!
How should I pay for my ride?
If you are an Android user, you can pay for the rides directly at the checkout page using either your Paytm wallet balance
or any other mode of payment (Debit, Credit and Net Banking). In case you have credits available
in your Commut wallet already, these credits will be used first while booking a ride. If you
are a windows / iOS user, you will have to load balance into Commut wallet and book your ride.
Ofcourse, we are working on making it easier soon!
Can I pay using my Paytm wallet?
Hell, yeah! But only if you are an Android user!
I am an iPhone user. I have tried adding money to my Commut wallet. Amount got deducted from my wallet,
yet it’s not being reflected in my Commut wallet.
Worry not, your money is safe! Instamojo server issues are usually solved within 1-2 working days. If the issue pertains
even after this period, please drop an email on firstname.lastname@example.org
There is no Commut in my route. What should I do?
If your choice of route isn’t listed, you can always let us know about them in the Suggest Route in the App or Website. We
will get back to you as soon as we start our service on that route. If you are a group of atleast
8 people, you can directly email us on email@example.com for further details.
How can I book rides for an entire month?
Monthly subscription can be booked directly in the app/web-app. Once you search your pick-up & drop points, select the ‘Book
for the Month’ option visible above the routes and book your monthly subscription.
What if I am going to be on a leave for a few days?
We have thought about it! On every monthly subscription, you can up to 4 cancellations per way for which the refunds will
be done as per the
Can I book a monthly subscription for only one way?
Of course! Although, we would love to make your commute easier both ways!
But why should I take a monthly subscription?
With monthly subscriptions, say good bye to daily booking hassle. And since your seats are pre-booked, you don’t have to
worry about seats getting filled before you book. Ofcourse the attractive discounts for monthly
subscription are a cherry on the cake!
How can I cancel a ride I booked?
You can cancel the ride directly in the
Android app and
Cancellation procedure: My bookings -> Click on confirmed ticket -> Choose to cancel -> Confirm your action. Please note
that cancellations are subjected to certain conditions. Refer to our
cancellation policy before cancelling tickets.
If I cancel my ride, how long will it take to get my refund?
In case of any cancellations, the refunds will be auto-refunded to the Commut wallet.
My ride was cancelled last week and I still haven’t got my refund. What should I do?
We are extremely sorry for the inconvenience. Please drop us the details on feedback section of the app / reach our customer
care. We’ll make sure the refund gets done asap!
I am not using Commut now. Can I get my Commut balance refunded to my bank account?
Apologies! Commut credits will not be refunded to to bank accounts / payment wallets. Well, why don’t you use them to make
Commut easier for your friends maybe!